FREQUENTLY ASKED QUESTIONS:

WHAT IS YOUR TURNAROUND TIME?
Several factors are at work here.  First, files that arrive by Wednesday generally have a 48 hour turnaround before they can ship.  We do not print on the weekends, however.  Please keep that in mind since files arriving over the weekend will not get to press until Monday morning at the earliest. Folding, binding, custom cutting, and matchprints will add at least 24 hours to your order depending on your request.  Factors such as mechanical breakdowns and shipping company practices are out of our control and we can not be held responsible if they affect a shipment from arriving "on time". For this reason we do not "guarantee" when a package will get there, however you do have our promise to do "everything that is reasonably possible" to get your package to its final destination in a speedy fashion.

WHAT TYPES OF FILES DO YOU ACCEPT?
A list of files we accept and submission methods are available at this link.

HOW CAN I SEND YOU MY FILES?
A list of files we accept and submission methods are available at this link.

IF I SUPPLY MY OWN FILES, DO I HAVE TO PAY A DESIGN FEE?
Absolutely not!  Your press ready files will be printed with no extra charges or penalties.

WHAT SHIPPING METHODS ARE AVAILABLE?
Our standard shipping method is via the use of Delta Air Cargo.  Delta Airlines and their partners reach almost all commercial airlines in North America.  Typically, we will include one box Delta Dash Overnight ($65 for up to 50#) on your invoice.  If your job is over 50 pounds in final weight, you need to inform us how you would like to handle the remainder of the boxes.  We can include another Dash, or send the rest of the boxes via Delta 1st Freight Collect, or we can ship the remainder UPS Ground.  If you do not want to use Delta Dash shipping, please inform us as quickly as possible.  We can ship via Delta, Continental, UPS, or FedEx.  Sorry, but FedEx Ground service is not yet available.  If shipping arrangements aren't made in advance, you will be contacted at shipping time for more info on what to do with any additional packages.

For more info and prices, please visit:

Delta Air Cargo
UPS
FedEx Rate Finder

All packages ship from zip code 90620.

Note on Delta Dash: Delta will refund 50% of the shipment price if they do not transport the DASH shipment on the designated flight with the exception of delays caused by mechanical or weather conditions.  If your package was delayed by Delta, please keep all paperwork and fax it to us.  We will help you file for your refund.  It is a lengthy process, but it is available from Delta in certain situations.

WHAT IF I CHANGE MY MIND?
We do not give refunds.  You are ordering a custom product that we cannot resell to anyone but you.  Our prices are low while cost is high, so we have no room for non-payment or refunds.  If your printing job is beneath our standards, however, we will reprint them or give you credit towards your next order if the substandard quality demands it.  We want to keep our clients happy.  We print on a product that is harsh to the environment in that it is a paper resource which, of course, comes from trees.  It is expensive to keep the business clean and up to environmental standards.  We will offer credit, or equal exchange.

Nothing gets printed until its paid in full.  Nothing gets designed until a 50% deposit is made.

For outstanding clients, credit is available.